Returns & refunds
Easy, hassle-free returns.
Changed your mind or something's not right? You have 30 days after receiving your item to request a return. Here's everything you need to know, in plain language.
Start here
What's your situation?
Pick the one that fits and we'll point you to the right answer.
How it works
Return an item in 4 simple steps
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1
Contact us
Use the return request form below or email info@cybershopcyprus.com within 30 days of receiving your item.
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2
Get your label
If your return is accepted, we'll send you a return shipping label and instructions.
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3
Send it back
Pack the item in its original packaging with all its accessories and send it to us. See the packing checklist.
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4
Get your refund
Once approved, you're refunded to your original payment method within 10 business days.
Please request your return first. Items sent back to us without first requesting a return will not be accepted.
Start your return
Check your dates, then send your request
Everything we need in one message, so we can reply faster.
Your return window
Pick a date to see how long you have left.
These dates are a guide. Your order confirmation and delivery records are what count.
Return request
What can be returned
Under our 30-day policy, your item must be:
- In the same condition you received it
- Unused, with any tags still attached
- In its original packaging, with all accessories and manuals
- Accompanied by the receipt or proof of purchase
What can't be returned
These items are not eligible for return:
- Custom products (special orders or personalised items)
- Sealed software, audio or video that has been unsealed
- Perishable goods and personal care products
- Hazardous materials, flammable liquids or gases
- Sale items and gift cards, under our 30-day policy
Your legal rights always apply. Faulty items are covered by the 2-year legal guarantee, and online orders also have the 14-day right of withdrawal, including sale items.
Before you send it
Packing checklist for electronics
Tick each one off. It protects your data and helps your refund go through quickly.
Work through the list before you seal the box.
Where's my refund?
What happens after you send it
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1We receive your return
Your tracking number shows when it reaches us.
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2We inspect it and let you know
We check the item and tell you whether your refund is approved.
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3We issue your refund
Within 10 business days of approval, to your original payment method.
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4Your bank posts it
Banks and card companies can take a few extra days to show the money. If 15 business days pass after approval, contact us.
The details
Our full return policy
Last updated: October 2026 Ā·
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, with any tags, and in its original packaging with all its accessories. You'll also need the receipt or proof of purchase.
To start a return, use the return request form or contact us at info@cybershopcyprus.com. Please note that returns will need to be sent to the following address:
If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@cybershopcyprus.com.
Damages and issues
Please inspect your order when it arrives and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
It helps to send photos of the item, the packaging and the shipping label, and to keep all packaging until we've replied.
Faulty items and the legal guarantee
Every product you buy from us is covered by the minimum 2-year legal guarantee under EU and Cyprus consumer law, starting from the day you receive it. This is separate from, and in addition to, our 30-day return policy.
If an item is faulty or not as described, we'll repair or replace it free of charge. If that isn't possible, you're entitled to a price reduction or a refund. We cover the cost of sending faulty items back.
Some products also come with a manufacturer's warranty. This is extra to your legal rights and never replaces them.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). Sealed software, audio or video recordings can't be returned once they have been unsealed. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Under our 30-day policy, we cannot accept returns on sale items or gift cards. This does not affect your 14-day right of withdrawal or the legal guarantee described on this page.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
EU 14-day right of withdrawal
For orders delivered within the European Union, including Cyprus, you have the right to cancel your order within 14 days of receiving it, for any reason and without giving a justification. This includes sale items.
You may unpack and check the item as you would in a shop. If it has been handled beyond what's needed to check what it is and how it works, we may deduct an amount for any loss in value.
To cancel, tell us clearly within the 14 days, for example by email to info@cybershopcyprus.com, and send the item back within 14 days of telling us. We'll refund what you paid, including standard delivery charges, within 14 days of receiving your cancellation. We may wait until we've received the item, or proof that you've sent it, before refunding.
The exceptions listed above for custom-made items and unsealed software, audio or video also apply here.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we've approved your return, please contact us at info@cybershopcyprus.com.
Quick answers
Returns questions
Can I return an item I've opened?
Under our 30-day policy, items need to be unused and in their original packaging. Within 14 days of delivery, you can also cancel under the EU right of withdrawal after unpacking and checking the item, as you would in a shop.
My item stopped working after a few months. What can I do?
You're covered by the 2-year legal guarantee. Send us a return request with "Faulty or not working" as the reason and describe the problem. We'll arrange a repair, replacement or refund.
Can I return a sale item?
Sale items aren't covered by our 30-day policy. You can still cancel within 14 days of delivery under the EU right of withdrawal, and faulty sale items are covered by the 2-year legal guarantee like anything else.
Can I just exchange my item for a different one?
The quickest way is to return the item you have and place a new order for the one you want. That way your new item isn't held up while the return is processed.
Can I drop my return off in person?
Please request your return first and we'll tell you the best way to send it back. Items returned without a request can't be accepted.
How will I know my refund has been sent?
We'll let you know once we've inspected your return and whether the refund is approved. After that, the refund is issued within 10 business days to the payment method you used.
Need help with a return?
Our team is happy to help with any question about returns, refunds or a damaged item. We're available Monday to Friday, 10:00 to 18:00.
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