Help centre
How can we help you?
Find quick answers about delivery, payments, returns, products and orders.
🚚How long does delivery take?
Delivery in Cyprus usually takes 1–3 working days.
🚚Do you deliver to all cities in Cyprus?
Yes, we deliver to Nicosia, Limassol, Larnaca, Paphos and all surrounding areas.
🚚Is same-day delivery available?
Same-day delivery may be available in Nicosia, depending on order time and stock availability.
🚚Do you offer free delivery?
Yes, selected orders over a certain amount qualify for free delivery.
💳Do you offer cash on delivery?
Yes, cash on delivery (COD) is available for most regions in Cyprus.
💳Which payment methods do you accept?
We accept credit and debit cards, PayPal and cash on delivery.
💳Is online payment secure?
Yes, all payments are processed through secure, encrypted payment gateways.
↩️What is your return policy?
You can request a return within 30 days of receiving your item, as long as it's unused and in its original packaging. See our full return policy for details.
↩️Who pays for return shipping?
It depends on the reason for the return. Return shipping for defective items is covered by us.
↩️How long do refunds take?
Once your return is approved, you're refunded to your original payment method within 10 business days. Your bank may need a little extra time to show it.
💻Do your products have a warranty?
Yes, most products include a manufacturer warranty.
💻Do you sell original products?
Yes, all products are 100% original and sourced from verified suppliers.
💻Can I get help choosing a product?
Of course. Our support team can help you choose the best product for your needs. Just message us.
📦Can I track my order?
Yes, tracking details are sent to you after dispatch. You can also track your parcel on the Akis Express tracking page.
📦Can I cancel my order?
Orders can be cancelled before they are shipped. Contact us as soon as possible.
📦What happens if I miss my delivery?
Our courier will attempt redelivery or contact you to reschedule.
📦How do I place an order?
Simply add products to your cart and proceed to checkout.
Still have a question?
Our team replies within 24 hours, in Greek or English. Reach us however you like.
Go to contact page →